REFUND & CANCELLATION POLICY

Effective Date: August 12, 2026
Last Updated: August 12, 2026

At Laugh A Lot Experience, we put significant time and preparation into creating thoughtful, memorable experiences for every guest. Because many of our experiences require advance planning, supplies, staffing, travel, and reserved space, the following Refund & Cancellation Policy applies to bookings, tickets, deposits, private experiences, and event registrations.

1. GENERAL REFUND POLICY

Unless otherwise stated for a specific experience, event, promotion, or booking, all purchases are subject to the terms of this Refund & Cancellation Policy.

Because Laugh A Lot Experience is a mobile experience serving locations throughout South Carolina, reservations may involve advance preparation and travel. For this reason, refunds are not automatically guaranteed.

Please review the cancellation terms associated with your specific booking before completing your purchase.

2. CANCELLATIONS BY THE CUSTOMER

More Than 7 Days Before the Experience

Cancellations made 7 or more calendar days before the scheduled experience may be eligible for a refund, less any applicable non-refundable deposit, processing fee, or other clearly disclosed fee.

Where applicable, customers may also choose to receive a credit toward a future Laugh A Lot Experience instead of a refund.

3–6 Days Before the Experience

Cancellations made 3–6 calendar days before the scheduled experience may be eligible for a partial refund or experience credit at the discretion of Laugh A Lot Experience.

Any non-refundable deposit, travel fee, processing fee, or preparation cost will not be refunded.

Less Than 72 Hours Before the Experience

Cancellations made less than 72 hours before the scheduled experience are generally non-refundable.

A credit or rescheduling option may be offered at the discretion of Laugh A Lot Experience when circumstances allow.

Same-Day Cancellations and No-Shows

Same-day cancellations and no-shows are generally non-refundable.

Failure to attend a scheduled experience without notifying Laugh A Lot Experience does not qualify for a refund or automatic rescheduling.

3. DEPOSITS

Certain experiences, private events, group bookings, or custom experiences may require a deposit to reserve the date.

Unless otherwise stated at the time of purchase, deposits are non-refundable because they may be used to secure staffing, supplies, travel, venue arrangements, and other event-related preparations.

If a booking is eligible for rescheduling, the deposit may be applied toward the rescheduled experience according to the applicable terms.

4. RESCHEDULING

We understand that plans can change.

When possible, customers may request to reschedule their experience by contacting Laugh A Lot Experience as soon as possible.

Rescheduling is subject to:

• Availability

• The applicable cancellation window

• Event preparation requirements

• Travel considerations

• Any difference in pricing

• The specific terms of the experience purchased

A rescheduling request does not guarantee that another date will be available.

Additional fees may apply when a rescheduled booking requires significant changes to staffing, supplies, travel, venue arrangements, or other preparations.

5. PRIVATE EVENTS AND GROUP BOOKINGS

Private events, corporate experiences, couples experiences, group bookings, and customized experiences may be subject to different cancellation and refund terms.

Because these experiences often require customized planning and advance purchasing, deposits and other preparation fees may be non-refundable.

The specific agreement, invoice, proposal, or booking terms provided to the customer will govern when those terms differ from this general policy.

6. WEATHER AND UNFORESEEN CIRCUMSTANCES

Because Laugh A Lot Experience is a mobile experience, certain events may be affected by severe weather, unsafe travel conditions, venue closures, emergencies, or circumstances outside of our reasonable control.

If Laugh A Lot Experience must cancel or postpone an experience because conditions make it unsafe or impractical to proceed, customers may be offered one of the following, depending on the circumstances:

• Rescheduling to another available date

• A credit toward a future experience

• A refund when determined appropriate

Safety will always be prioritized.

7. CANCELLATIONS BY LAUGH A LOT EXPERIENCE

If Laugh A Lot Experience cancels an experience for reasons within our control, customers will generally be offered the opportunity to:

• Reschedule the experience; or

• Receive a refund for the amount paid for the canceled experience.

Refunds will generally be issued to the original payment method when applicable.

8. LATE ARRIVALS

Guests are encouraged to arrive or be ready at the scheduled start time.

Late arrival may reduce the amount of time available to participate in an experience. Depending on the nature of the experience and the schedule, a late arrival may not be able to receive the full experience.

Late arrival does not automatically qualify for a refund or discount.

For mobile experiences, delays caused by the customer that affect the scheduled service time may result in additional fees or reduced service time.

9. PAYMENT PROCESSING FEES

Certain payment processing fees, booking fees, platform fees, or administrative charges may be non-refundable, even when a refund is otherwise approved.

Any non-refundable fees will be disclosed when applicable.

10. REFUND PROCESSING

Approved refunds will generally be returned to the original payment method.

Processing times may vary depending on the payment processor and financial institution. Laugh A Lot Experience does not control the processing time of a customer's bank or payment provider.

Customers should allow reasonable processing time before contacting us regarding the status of an approved refund.

11. HOW TO REQUEST A CANCELLATION OR REFUND

To request a cancellation, rescheduling, credit, or refund, please contact us as soon as possible.

Include:

• Your full name

• Booking or order information

• Date of the scheduled experience

• Type of experience

• Reason for the request, when applicable

• Preferred resolution, if applicable

Requests should be submitted using the contact information below.

Laugh A Lot Experience
Website: www.laughalotexperience.org
Email: love@laughalotexperience.org
Service Area: Mobile throughout South Carolina

12. SPECIAL EVENTS AND PROMOTIONS

Special events, promotional offers, discounted experiences, gift certificates, packages, and limited-time offers may have additional or different refund and cancellation terms.

When applicable, those terms will be provided at the time of purchase and will take precedence over the general terms of this policy.

13. GIFT CARDS AND EXPERIENCE CREDITS

Gift cards and experience credits are generally non-refundable and may not be redeemable for cash except where required by applicable law.

Additional expiration or redemption terms may apply and will be communicated when the gift card or credit is issued.

14. POLICY CHANGES

Laugh A Lot Experience reserves the right to update this Refund & Cancellation Policy as our services, booking processes, and business practices evolve.

The updated policy will be posted on our website with a revised effective date.

15. FINAL NOTE

Our goal is to be fair, transparent, and understanding while also protecting the time, resources, staff, and preparation required to create each Laugh A Lot Experience.

If an unexpected circumstance arises, we encourage you to contact us. While we cannot guarantee an exception to this policy, we will review individual circumstances when reasonably possible.

Laugh A Lot Experience
www.laughalotexperience.org
love@laughalotexperience.org
Mobile Experiences Throughout South Carolina